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Privacy Policy

OUR POLICY

This web site is maintained by Canvas Print Studio, LLC. Here at CanvasPrintStudio.com, we recognize the importance of privacy to our visitors and customers. We also recognize that visitors and customers to our site are concerned about personally identifiable information, the collection, use, and dissemination of personal information.  The Privacy Policy describes our practices and policies regarding our visitors’ and customers’ personal information. Using the website constitutes your acceptance and agreement with the Privacy Policy.  If you are not in agreement with these policies, please cease use of the website.  If you have any questions or comments regarding the Privacy Policy please contact us vie email at customersupport@canvasprintstudio.com or by mail to Canvas Print Studio 22431 Antonio Parkway, Suite B160-138, Rancho Santa Margarita, CA 92688. 

WHEN AND HOW WE COLLECT INFORMATION

We do not collect personally-identifiable information from individuals unless they provide it to us voluntarily and knowingly at canvasprintstudio.com. If you are just browsing canvasprintstudio.com and learning about our products, we invite you to do so. As a casual, unregistered visitor to our site, we may collect non-personal information, such as your Internet browser type, your internet service provider, your internet protocol address, and operating system.  This information cannot easily identify you and is used for the purposes of creating a better website experience.

We do collect personally identifiable information from customers when the information is being provided to us most commonly during a purchase of a product.  Information collected includes your name, mailing address, billing address, telephone number, email address and financial information necessary for the payment of products and services.

Personal information is also obtained for visitors and customers who choose to become a registered user.  Only non-financial personal information is required in order to establish a registered account.

Visitors and customers can also choose to “opt-in” to receive special offers and promotions. 

WHAT WE DO WITH YOUR INFORMATION

The principal use of your information is for the production of your purchased products and services, for the payment of product and services, and for the delivery of the product and services.  

For visitors that “opt-in” and registered users, you will receive informative updates regarding new products or services as well as special promotions for products and services.

We also use personal information for our own internal purposes, such as providing customer support or providing, maintaining, evaluating and improving our products and services.

We may also use non-personal information to help diagnose problems with our servers and/or in the administration of our website.  Non-personal information may also be used to gather broad demographic information and to recognize customer traffic patterns and website usage.  

DISCLOSURE TO THIRD PARTIES

When you purchase items from our website, you can “opt-in” to receive special updates and promotions. We will not share your personal information with any third parties at any time excluding the third party service providers required for payment processing and product deliveries.

We may disclose your personal information when requited by law, to comply with a subpoena or court order, to respond to legal requirements or to protect or enforce our rights and policies.

CONTACTS FROM US

We also maintain a number of e-mail mailboxes in an effort to support our online customers as effectively as we do on the phone or through the mail. We read every e-mail that we receive and do our best to respond within 48 hours, if a response is required. We save a very limited number of e-mail messages, but only until the issue is resolved. We do not record email addresses, unless you have voluntarily provided it to us through “opting-in” to received updates and promotions, registering an account or purchasing a product or service.

COOKIES

Like most companies, we use "cookies" (small pieces of information stored on your computer) on certain parts of our web site. The cookie allows us to manage your session. This is necessary to ensure that we keep your order together while you browse through the website and select items for purchase. We do not use the cookie to collect any type of personal information, and the cookie doesn't extract any information from your computer.

SECURITY ONLINE

Most of our forms, especially when ordering a product or using online customer service, use secure pages to insure that the personal information sent between your computer and our system is secure. This is especially true for handling payment information.

We use the Secure Sockets Layer (SSL) encryption method on all secure submissions. This method is generally accepted to insure that the transmission of personal information, such as account numbers and credit card information, is secure.

Although we wish for 100% secure transmissions over the Internet, unfortunately that is not the case.  No method of transmission is 100% secure.  Our site was built using general accepted industry standards to protect personal information submitted and stored on our servers.  We do not maintain or store any personal financial information.  Our site uses a secured gateway between our server and the payment processor.  

CHILDREN’S PRIVACY

We will not knowingly collect personal information from users, visitors, or customers under the age of 13. Once discovered, any information on our servers that originates from a child under the age of 13 will be deleted. Please review Terms of Service for the policies regarding use of the website and services for children under the age of 18.